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Mealworm Arrival Guarantee

We don’t use ice packs yet  

Mealworm Shipping and Ice Packs

For a minimal fee, we offer Ice Packs to help keep products, like live mealworms and yogurt drops, cool during transit. Ice packs increases the chance for live animal arrival.  Carrier trucks become very hot in the spring and summer months and are subject to harmful conditions for live mealworms. If ordering May-September (or other times of the year if your location is hot), add 1-2 ice packs to your order to help keep the worms alive during transit.  Adding ice packs to your order will help keep the shipment cool for the first 6-12 hours of transit, increasing the chance for live arrival. We suggest adding at least 1 icepack per 5000 mealworms…more if you are in an extremely hot area

  • LIVE ARRIVAL GUARANTEE: Live mealworm are shipped via USPS Priority Mail.  If the temperature at the delivery location is above 85 degrees F. or below 32 degrees F, we suggest that you select Next Day Service shipping. If any other shipping method besides Next Day Service is used, the customer assumes responsibility for the arrival condition of the mealworms.
  • Mealworms must be shipped to a location where they can be received and cared-for upon delivery. We do not guarantee live delivery if mealworms are left outside or delivered to a street mail box.
  • Orders shipped by Next Day Service with morning delivery that are received upon delivery are warranted under our guarantee. If mealworms do not arrive alive (D.O.A.), the customer is responsible for filing a replacement claim (by phone or email) within 24 hours of delivery time. We cannot make exceptions to this policy.
  • LIVE MEALWORMS ARE NOT GUARANTEED DURING INCLEMENT WEATHER.